Angry Customers Express Thoughts Throughout Social Media

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What do you think of when you hear the phrase Valentine’s Day?

‘I want an apology sent to my wife’ By Michael Sebastian

I think of pinks and reds, love, chocolates and, above all, flowers.

But the popular floral delivery company has yet again failed to deliver many flowers this past valentines day according to Michael Sebastian in his blog post, “I want an apology sent to my wife”.

Apparently, the company faced a lot of angry complaints because of the incident, such as one Twitter user who demanded, “I want a letter of apology sent to my wife for failing as a business on the most important day of the year.”

The company also faced other complaints such as:
”  “@1800flowers delivers a poor quality product and i would never ever reccomend [sic] them #ValentinesDay #romance #love #flowers.”
To which @1800Flowers replied: “I apologize. Pls follow & dm us w/ the ord #, order issue, names on the order, & the del date. Thank you – Stephanie.””

Hopefully the company will be able to fix the dissatisfaction they created towards their company. Reaching out through social media is a great start, but they’ll probably have to do more than that to completely solve the problem.

To check out the blog post for yourself go here.

 

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About cynflynn91

Welcome! My name is Cynthia Melendez-Flynn! In a nutshell, I am a senior studying Marketing and Public Relations at Southeastern University. I am also the Senior Captain of the Cross Country and Track team at SEU, I work 2 jobs—one as a lifeguard and the other as a server in the on-campus restaurant, and I am the marketing and PR intern with a local wedding planner! I love all shades of purple, Salsa dancing, all music that has heart, Swedish fish and Take 5s. I met my boyfriend our freshman year about 3 years ago and when I'm not studying, socializing, or working you can find me out running! I use this blog as an educational diary to keep track of all that I have learned about public relations and marketing as well as a means to share my knowledge. You’ll stumble upon posts from my past classes-- PR Applications and Writing for PR and Advertising-- as well as posts for my current PR class Corporate Public Relations! Please feel free to share and comment inspirations and knowledge throughout my blog!

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