What do you think of when you hear the phrase Valentine’s Day?
I think of pinks and reds, love, chocolates and, above all, flowers.
But the popular floral delivery company has yet again failed to deliver many flowers this past valentines day according to Michael Sebastian in his blog post, “I want an apology sent to my wife”.
Apparently, the company faced a lot of angry complaints because of the incident, such as one Twitter user who demanded, “I want a letter of apology sent to my wife for failing as a business on the most important day of the year.”
The company also faced other complaints such as:
” “@1800flowers delivers a poor quality product and i would never ever reccomend [sic] them #ValentinesDay #romance #love #flowers.”
To which @1800Flowers replied: “I apologize. Pls follow & dm us w/ the ord #, order issue, names on the order, & the del date. Thank you – Stephanie.””
Hopefully the company will be able to fix the dissatisfaction they created towards their company. Reaching out through social media is a great start, but they’ll probably have to do more than that to completely solve the problem.
To check out the blog post for yourself go here.